Customers are requested to bring to the notice of concerned contact person in HEFA about their complaint at the first instance. If the complaint is not redressed to the satisfaction of the customer, the same may be taken up with HEFA GRIEVANCE REDRESSAL team using the below contact details.
Time frame for resolving customer complaints is 30 days from date of lodging complaint
GRIEVANCE REDRESSAL OFFICER
Mr. Sunil Dutt Verma
(Senior Executive Vice President)