Data transmission and display


Higher Education Financing Agency shall not be liable for any inaccuracy, error or delay in, or omission of:


  • Any data, information or message; or
  • The transmission or delivery of any such data, information or message; or
  • Any loss or damage arising from or occasioned by any such inaccuracy, error, delay, omission, non-performance.


Higher Education Financing Agency does not warrant that the services and products offered through the Internet/Mobile Higher Education Financing Agencying will be uninterrupted or error free. There may be delays, omissions, Interruptions and inaccuracies in the products, services, information or other materials beyond the control of the Higher Education Financing Agency available in the site or links attached to the site.




Any hyper link to other Internet sites is at customer’s own risk, the contents of which and the accuracy of opinions expressed are not verified, monitored or endorsed by Higher Education Financing Agency in any way or manner.


Usage of User ID and Passwords


The customer shall play an important role in preventing online fraud. The customer should be careful not to divulge his User ID, Passwords, or Both to anybody knowingly or accidentally. The customer should also not provide or facilitate unauthorized use of the User ID and Passwords provided to him for institution and individual logins.


The customer shall immediately notify Higher Education Financing Agency in writing, delivering via e-mail/registered post/courier, if customer forgets or becomes aware of loss of / unauthorized use of User ID, Login Password. The customer will be solely responsible and liable for such transactions that might have occurred prior to Higher Education Financing Agency disabling the services to the customer.


The customer also has to bring to the Higher Education Financing Agency’s notice any failure by customer to receive a message from Higher Education Financing Agency indicating that an instruction/request received and executed or any failure by customer to receive an accurate written confirmation of an execution or any receipt by customer of confirmation of an instruction/order and/or execution which customer did not place or any inaccurate information in customer’s account balances or transaction history.


If customer fails to notify Higher Education Financing Agency immediately upon such occurrence, neither Higher Education Financing Agency nor any of its employees/directors/shareholders will be responsible / liable to the customer/others with respect to the consequences there under.


Trademarks, Logos and Service Marks


The HEFA owns the trademark, logos and service marks displayed on the website. These may not be used, modified, reproduces, stored in a retrieval system, transmitted, copied or distributed in any other way for commercial or public purposes.




Any information/page downloaded from the website is at the customer’s own risk and the Higher Education Financing Agency will not hold itself responsible/liable for any direct or indirect damage/loss caused by any viruses, Trojans, worms, etc during such downloads.




All information and material available on the website is “Without any Warranty of accuracy, security, freedom from virus attacks and non-infringement” of any kind express or implied.